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Raffles Singapore - Overview


Are you preparing for the Hotel of Tomorrow?

With international travel and tourism making a strong comeback to pre-pandemic levels and heightened global competition among destinations, Singapore’s Hotel and Accommodation Services sector must evolve to provide fresh experiences for guests to maintain its competitiveness.

Future-proof your employees through reskilling and upskilling

By investing in the development of employee skills, particularly in areas such as service excellence, technological advancements, evolving guest preferences, and emerging industry trends, SME hotels in Singapore can ensure that their workforce remains agile and capable of delivering fresh and exceptional experiences. This proactive approach not only enhances the competitiveness of individual establishments but will also contributes to the overall resilience and sustainability of the sector in the face of dynamic and evolving market demands.

SkillsFuture Queen Bee Programme

The SkillsFuture Queen Bee is a nationwide upskilling initiative introduced in 2020 as part of SkillsFuture Singapore’s (SSG) Next Bound to support skills and talent development in Small and Medium Enterprises (SMEs) to foster organisation growth and business transformation.

The Raffles Hotel Singapore SkillsFuture Queen Bee partnership programme will assist and potentially equip SME Hotels with the skills and expertise necessary to achieve different and new heights.

4 Key Focus Areas:
– Service Excellence
– Product Innovation
– Productivity digitalisation
– Workplace Learning and Capability Development

Under this partnership, Raffles Hotel Singapore will introduce a comprehensive upskilling framework to help SMEs put in place a customer-centric business model, to better adapt and thrive in the evolving hospitality landscape. The framework also aims to guide SMEs in developing proof-of-concepts for innovative products and services, as part of their business transformation. Besides sharing its best practices, Raffles Hotel Singapore will conduct bespoke training programmes, covering personalised customer service, wine service, pastry and baking service, and floristry. These will be conducted in-house by the Hotel’s subject matter experts. Raffles Hotel Singapore will mentor the participating SMEs as they progressively upskill their employees.

Raffles Hotel Singapore will also work with learning partners such as the Polytechnics, Institute of Technical Education, and the National Centre of Excellence for Workplace Learning (NACE) led by Nanyang Polytechnic to curate customised learning solutions for the participating SMEs. These will cover key areas such as service and product innovation, digitalisation, and workplace learning. It will serve as the bridge between the SMEs and the Institutions of Higher Learning (IHLs) to facilitate collaboration in industry innovation projects.