Raffles Hotel Singapore - Luxury hotel - Privacy



i. Raffles wants visitors to this web site (the ‘Raffles Site’) to know that we are as concerned as you are about the privacy of any information that you may provide to us through the Raffles Site. Raffles is making every attempt to ensure that all our business practices that involve the use of your information are compliant with privacy regulations in the countries where we operate.

ii. When you use certain online services of the Raffles Site, including but not limited to the Online Reservation, Online Registration, Guest Book and The Raffles Ambassadors, Raffles may ask you to provide certain information which relates to you by filling out and submitting the online forms.

iii. Personal information may include your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, diverse preferences regarding accommodation and travel habits and other personal identifying information. When using the Online Reservation and Online Registration you may be asked to provide a credit card number and its expiration date (‘Personal Information’).

iv. Accordingly Raffles wants to not only advise you of your privacy rights in relation to your use of our web site but also explain how we intend to respect them. By accessing or using the Raffles Site and any pages thereof, you agree to the following terms of the Raffles Privacy Policy, acceptance of which is a condition of the Legal Terms and Conditions.


i. You should be aware that information and data is automatically collected through the use of ‘cookies’. Cookies, which are small text files a web site can use to recognise repeat users, facilitate the user’s continuing access to and use of the site. They allow a site to track usage behaviour and compile data which will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files.

ii. Cookies generally work by assigning a unique number that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note, however, that cookies may be necessary to provide you with certain features, for example customised delivery of information available on this web site.

Providing Personal Information on Our Web Site
Depending upon the service you wish to use, some of the information we ask you to provide is identified as mandatory (‘Mandatory Information’) and some is optional (‘Optional Information’). If you do not provide the Mandatory Information with respect to a particular service, we will not be able to process any request you may make.

Our web server will recognise your domain name, but not your e-mail address. We use ‘cookie’ technology on the public area of this web site to increase your user experience on the Raffles Site.

How May Your Personal Information Be Used?

We propose to use, store or process (‘Processing’) the Personal Information provided by you to the Raffles Site for the purpose of increasing the convenience for your present and future stays as well as to use the Personal Information to keep you informed about new products and services or offers which we believe may be of interest to you (‘Purposes’).

If you do not wish to have your Personal Information processed for any of these Purposes then you will have the opportunity to indicate this below when you indicate your consent and submit any request to the Raffles Site.

To Whom and Where May Personal Information Be Disclosed?
Your Personal Information may, for the Purposes described above, be transferred or disclosed (‘Disclose’) to any company within Raffles Hotels & Resorts Limited and affiliated / associated companies (‘the Raffles Group’) wherever located in the world in whichever different jurisdiction they may operate, depending on which company within the Raffles Group can best provide the information requested or products and services sought.

Raffles will not Disclose your Personal Information to outside third parties which are not part of the Raffles Group. Where a third party processes your Personal Information on behalf of the Raffles Group then such processing will be governed by a contract in the form required by law.

Protection of Your Personal Information
i. The Personal Information that you provide in connection with Online Registration, Guest Book and Raffles Capital (‘Self Adaptable Data’) is protected in several ways:

Your information is encrypted when travelling over the Internet.

Access by you to this data is available through your User ID and a Password. We strongly recommend that you do not divulge your Password to anyone.

Your information is stored on a secure server that resides behind a firewall after your information reaches Raffles.

The firewall is designed to block access to this data from outside the Raffles Group.

Inside Raffles only selected Raffles staff and contractors have access to the server via their Password.

ii. Personal Information and other data that you provide (for example in connection with a current reservation) is protected in several ways:

Since this information is not accessible from outside Raffles you will not be asked to select a User ID and a Password.

Your information is encrypted when travelling over the Internet.

Your information is stored on a secure server that resides behind a firewall after your information reaches Raffles.

The firewall is designed to block access to this data from outside Raffles.

Only selected Raffles staff and contractors have access to the server via their Password.

If you wish to unsubscribe from receiving our email communications, please click on the “unubscribe” link included in the footer of our emails.

FRHI Hotels & Resorts
RBC Centre,
155 Wellington Street West, Suite 3300,
Toronto, Ontario
M5V 0C3

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Raffles Singapore is currently undergoing restoration with a planned reopening in August 2019
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Raffles Hotel Singapore has embarked on a careful and sensitive restoration programme which will be carried out in three phases. Phase One began on 13 February 2017. For more information, please click here.